CONTACT US
🐾 We’re Here for You & Your Furry Family
Have a question about your order, shipping, or product details? Our UrbanTails support team is happy to help every step of the way.
📩 Email Support
We respond within 24 business hours (Monday–Friday).
Serving pet parents across the United States 🇺🇸 — thank you for your patience during peak seasons.
How Can We Help Today?
- Order status & tracking
- Shipping questions
- Product recommendations
- Sizing guidance
- Returns & replacements
- General inquiries
📦 Order & Shipping Information
Once your order is placed, you’ll receive a confirmation email. Tracking details are sent as soon as your item ships.
If you haven’t received a confirmation email, please check your spam/junk folder before contacting us. We’re committed to clear communication and reliable service for every pet parent.
💛 From Our Tails to Yours
At UrbanTails, pets aren’t just animals — they’re family. Thank you for trusting us with your furry companion’s happiness. We truly appreciate being part of your journey.